Possible Delays Due To Covid-19. Click HERE For More Info. Free Shipping on orders over $99!

Shipping

There are possible delays with all carriers due to Covid-19 up to 1-2 business days. This is less and less common, but still a possibility that needs to be factored in when ordering. We will post all updates concerning Covid-19 here as they unfold. 

LOCAL IN-STORE PICKUPS:

We are now offering local pickups at our store front in Orem, UT. There are no shipping charges for order pickups. If this is an option of interest for you please proceed with your online order and you will be directed through the checkout process with instructions. 

  • Store Pickup Hours: Mon - Fri, 10:00 a.m. - 3:00 p.m.
  • Store Location: Orem, UT

HAZMAT SHIPPING:

  • Smoke bombs are classified as hazardous products and we are legally required to use a hazmat courier to deliver your order. This shipping method is a flat rate for each shipment. For this reason we recommend ordering more units per order to get the best bang for your buck.

Discounted Shipping

Order Value Shipping Cost
$0 - $49 $36
$50 - $99 $18
$100  FREE

 

  • No cancellations on any shipped orders. No returns or refunds on any product. All Sales Final.
  • Signature is required upon package delivery by adult 18 of age or older. 
  • Shipping addresses cannot be changed on orders once shipped from our facility due to regulations of specialty hazmat shipping.  Customers should call FedEx with their tracking number and either request a hold at the sorting facility for direct pick up – or – schedule delivery at a time that is convenient for them.  (Please note: the closest FedEx facility may be hours away as Hazmat products are often held at an official sorting center)
  • FedEx will attempt to deliver your order 3 times.  If unsuccessful, they will hold the package for 5 business days for pick up.  Should that pick up window expire, FedEx will return the package to us.  
  • Returned orders via incorrect address or unsuccessful delivery will be refunded minus total shipping costs. Keep in mind that FedEx charges us for shipping to and from and there can be added charges for Hazmat content. These charges can sometimes cost over the total of your order where in you would not receive any refund. Be sure before ordering that your address is correct and you are prepared to receive your package.
  • Due to the nature of the products, orders cannot be delivered to a FedEx retail center (i.e. Walgreens, Shipping Stores, etc)
  • We are also unable to expedite shipping in any way. The options listed at checkout are the only options. 
  • Hazmat Products are not qualified for FedEx recipients “Refusal of Package”, any packages refused by customer will immediately be disqualified by our Claims Department for any sort of refund. Please note you need to accept your order/package, properly document with photos and description and submitted via email for our Claims Department. 

PO BOXES:

Please note that we are unable to ship smoke bombs to PO Boxes. If you submit an order with a PO Box, a member from our customer support team will reach out to you to request a new address and your order will not be processed until we can verify a different shipping address for you. We apologize for the inconvenience!

Returns:

For Non-Hazmat items, such as smoke balls, cannons, sparklers, etc., if you would like to return them, you will be responsible for shipping the items back and those costs. Smoke balls and sparklers must be shipped via Ground with UPS or FedEx. This cost will not be refunded by us.

Once we get the items, we will inspect them and restock any undamaged products. There is a 15% restocking fee as well. After the restocking fee you will be refunded for the cost of the product minus shipping and restocking fee.

SHIPPING/HANDLING TIMES:

All orders placed over the weekend (after 1pm on Friday) will ship out on Monday. This makes Monday your processing day and Tuesday your first 'shipping' day. 

We ship all orders the same day you order them if you place the order by 1 pm MT (3 pm ET) from Monday-Friday.

Most shipping carriers won't deliver on Sundays. The days calculated at checkout for shipping times are business days (M-F) and it is an estimate, not a guarantee. If you order after the 1 pm MT cutoff time, you will need to add 1 business day to the quoted delivery date shown at checkout. There is also 1 day for processing that will need to be added to the time frame.

UPS/Fedex Ground Shipping typically takes 3-7 business days. If you order over the weekend, your order will go out Monday, making that the processing day. If you live on the east coast, 5 business days puts your order arriving the following Monday. 

HOLIDAY HOURS OF OPERATION: Any holiday dates that shipping carriers are closed will not be counted as a shipping business day. 

Please visit our F.A.Q. Page for more information. 

Email Us with any question: peacocksmoke@gmail.com

We ship all orders from Utah.

Product Malfunctions, Incorrect Orders, Missing Products

Please visit our FAQ Page for more Information.